Cancellation Policy for UR FOOD

We understand that plans can change, and we strive to make your experience with UR FOOD as convenient as possible. Please review our cancellation policy to understand how cancellations are handled.

1. Order Cancellation by Customer:

   • You may cancel your order within 15 minutes of placing it without any charge.
   • After the 15-minute window, cancellations will incur a 5% cancellation fee of the total order value.
   • Orders that have already been processed, dispatched, or delivered cannot be canceled.
   • To cancel an order, please contact our customer service at [insert contact details] or through the UR FOOD app.

2. Cancellation by UR FOOD:

   • UR FOOD reserves the right to cancel an order due to unforeseen circumstances, such as:
     • Unavailability of items in the order.
     • Delivery address issues.
     • Technical errors.
   • In the event of a cancellation by UR FOOD, customers will be fully refunded for the canceled order.

3. Refunds:

   • In case of a valid cancellation, refunds will be processed to the original payment method.
   • Refunds may take up to 5-7 business days to reflect in your account, depending on your payment provider.

4. Special Circumstances:

   • UR FOOD strives to offer the best service, and we understand that emergencies or extenuating circumstances may arise. If you need to cancel outside the standard cancellation time frame, please contact us, and we will try to accommodate your request.

5. Contact Us:

   • If you have any questions or concerns regarding cancellations, feel free to reach out to our support team at [easysearchgroup@gmail.com].

Thank you for choosing UR FOOD. We hope you enjoy your meal!