UR FOOD Refund Policy

At UR FOOD, we strive to provide our customers with a comfortable and enjoyable food delivery experience. If you are not satisfied with your order or encounter any issues with the service, we offer a flexible refund policy based on the following criteria:

1. Refund Conditions:

• Lost or Incomplete Orders: If your order is lost or not delivered in full, you can request a full refund.
• Food Not as Described: If you receive food that is different from what you ordered (e.g., a change in ingredients or size), you can request a refund.
• Delivery Delays: If the delivery is significantly delayed beyond the expected time without reasonable explanation, you can request a partial or full refund.
• Spoiled or Inedible Food: If the food arrives in poor condition or is inedible, you can request a full refund.

2. How to Request a Refund:

• You must submit a refund request within 24 hours of receiving your order.
• To complete the refund process, please contact our support team via the app or by email at easysearchgroup@gmail.com, providing details of the issue and your order.

3. Terms and Conditions:

• Refunds cannot be processed if you change your mind after receiving the food.
• If the complaint concerns food quality or personal preferences, we may offer alternative options or replace the food instead of providing a refund.

4. Refund Process:

• After receiving your request, our support team will review the case as quickly as possible.
• If the refund is approved, the amount will be refunded to the same payment method you used.

5. Changes to the Refund Policy:

• UR FOOD reserves the right to modify the refund policy at any time. Customers will be notified of any changes via the app or email.